Application Support Engineer – Riyadh

Application deadline date has been passed for this Job.
This job has been Expired
Shoaib Aleem
  • Post Date: February 13, 2024
  • Applications 0
  • Views 23
Job Overview

Job details
Here’s how the job details align with your profile.
Job type
Full-time
 
Location
Riyadh
Job Information
Industry

IT Product Software
City

Riyadh
State/Province

‘Asir
Country

Saudi Arabia
Zip/Postal Code

11564
About us
At Seclore, we are Entrepreneurs not Employees.

We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow.
We encourage Seclorites to think out of the box and solve the unsolved – by working with award-winning, patent-pending, cutting-edge technology. Nothing we do has been attempted before, and we take pride in taking on the giants of the world! At Seclore, we are a tribe of risk-takers, innovators, and problem-solvers.
What truly sets us apart is our commitment to meritocracy and equal opportunity.
We are proud to be recognized as a “Great Place to Work” four times in a row!

Visit us at: https://www.seclore.com/

Awards and Accolades:

2023: Maharashtra’s Best Employer Brand Award
2023: India’s Greatest Brands by AsiaOne
2023: India’s Greatest Leaders by AsiaOne (awarded to Vishal Gupta)
2023: Great Place To Work (2023-24)
2022: India’s Best Workplaces™ for Women 2022
2022: Great Place To Work (2022-23)

Job Description

WHO ARE WE?

We safeguard the world’s most sensitive data, no matter where it goes.

Data drives today’s business landscape, with organizations exchanging large volumes of valuable information. However, traditional security measures need help to keep up with the challenges of protecting this data from unauthorized access and complying with regulations. That’s where we come in.

Founded in 2010 by IIT Bombay graduates Vishal Gupta, Abhijit Tannu, and Manjul Kubde, Seclore has become the leading solution for controlling and safeguarding sensitive data for global brands.

Seclore is privately held, partly owned by IIT Bombay, supported by the Government of India, and operated by a large international workforce of 200+ employees across the USA, UAE, Saudi Arabia, and India.

Our ultimate goal is to empower organizations to overcome data security challenges, defend against insider threats, protect intellectual property, comply with privacy regulations, and establish secure collaborations with third parties.

At Seclore, we take a data-centric approach, securing the data itself instead of relying solely on network perimeters. This innovative strategy allows enterprises to understand risks, protect assets, and control data usage. Our solutions enable security teams to implement automated policies and user-driven controls, all while fostering collaboration with internal and external partners. With a strong track record and partnerships with major corporations and industry leaders, go-to choice for companies that are looking to protect valuable data and ensure privacy compliance.

HOW DO WE DO IT?

Seclore’s patent-pending, award-winning technology allows users to control how their information is used – even after it is shared with people within or outside the enterprise. This requires stretching the technological boundaries beyond what might seem possible.

At Seclore, you get to be part of the front lines – defending today’s data against tomorrow’s threats.

5Bn+ Documents | 40Mn+ Users | 2000+ Enterprises | 29 Countries

Application Support Engineer – (Saudi Nationals Preferred)

Location: Riyadh, Saudi Arabia

Experience: 3 to 8 years

About Seclore at Seclore, we are all Entrepreneurs, not employees. At Seclore, we are all Entrepreneurs, not employees. We are looking for a sales-driven, highly energetic Regional Sales Manager with good relationship-building skills and communication to join our Sales team in Bangalore location. We are a passionate team with diverse backgrounds and experiences all driven to solve complex business problems with simple, intuitive solutions. We appreciate people who are fuelled by Passion, curiosity, hunger to learn & grow. This position is for individuals with exp in Application Support, great customer relationship skills while working in a super-agile environment. Seclore is a place where innovation is nurtured. We continuously push the boundaries of innovation and find new ways to add value to customers and stakeholders. We are proud to be recognized as “Great place to work for the fourth consecutive year”.

JOB DUTIES AND RESPONSIBILITIES:

Act as point-of-contact by providing technical support to Enterprise customers and partners of Seclore.

Handles real-time voice-calls with technical queries and adheres to the SLAs
Handles email queries and responds in a timely-manner

Achieves understanding of Seclore products and gains expertise

Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments

Attempts to provide resolutions on the first interaction with customers

Handles multiple cases at the same time with varying degrees of severity

Effectively communicates procedural and technical issues to internal and external customers/stakeholders

Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers

Assesses the need to engage or escalate to the required resources to handle complex issues/situations

Engages with internal teams to prioritize customer requests

Researches on array of topics like operating system & its fundamentals, Infrastructure technologies, and Seclore products as and when needed

Participates in the new product releases to ensure information and training requirements are met to start supporting the new release

Engages in ongoing trainings and function/organization development, along with self-learning Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution

Works towards becoming an SME on a product area and go-to guy for an underlying related technology

Works in a team with assorted expertise

Mentors and assist new technical support engineer and peers to develop skills

Multitasks and works well in a fast-paced environment

AREAS OF WORK:

Support – Helping people use applications by answering their questions and giving information that facilitates correct operation of Seclore products over the phone or email.

Troubleshooting – Diagnosing malfunctions in the operation of the software.

Repair – Correcting application software malfunctions.

QUALIFICATIONS:

Hands-on experience across the following core technologies

a) Operating systems – Windows Server/Windows Client / Linux

b) Expert Level understanding of Windows / Linux Server Concepts

c) Hands-on experience in troubleshooting Windows / Linux OS and application-related issues

d) Infrastructure technologies – AD, DNS, DHCP, IIS

e) Good working knowledge of MS Office suite

f) Strong foundation of Networking Principles

Working knowledge of

a) Relational DB principles and methodologies – MS-SQL, Oracle

b) Virtualization Technologies – Vmware / Hyper-V

c) Antivirus Softwares

d) Knowledge of tools like Process Monitor, Process Explorer, Network monitor/Wireshark

Good to have knowledge of

a) Operating system – Linux, MAC OS Windows Exchange

b) Apache Tomcat and Apache Web Server

c) Knowledge of computer security procedures and protocol

d) Remote Deployment Tools like LANDesk, SCCM and other IT landscape

EXPERIENCE:

3 to 8 years’ experience in a Technical Support role, preferably application support

Saudi Nationals Preferred or should have Transferable IQAMA

Managed Customers from Middle East.

Handled customers on the phone

Current job includes exposure to CRM tool

Exposure to severity-based models would be preferable

Exposure to Enterprise/Corporate customers preferable

Required: bachelor’s degree or Diploma in Computer Science

Preferred: Industry Certifications like MCSE, MCP, RHEL Certifications, CCNA

ABILITIES REQUIRED:

Strong customer-focus and problem-solving attitude

Ability to communicate technical information to non-technical personnel.

Keen sense of ownership of technical issues of Seclore’s enterprise customers

Be a team player with ability to stretch (timewise) when required

Willing to work in high-pressure environment.

Job Detail
Shortlist Never pay anyone for job application test or interview.